Who we Are
We are a Kenyan company that specializes in performance improvement. We help individuals, teams, and organizations achieve measurable results through long-lasting changes in human behavior. We create a culture and values that drive collective change in seven focus areas: leadership development, strategy execution, productivity, customer loyalty, trust, sales performance, and education. We work with three franchise organizations that have decades of global experience in talent and leadership development. This expertise, paired with competent and certified delivery consultants, results in a combination of enterprise expertise and solutions delivery acumen that engages participants in application-oriented learning.
Our Values
We demonstrate a steadfast commitment to:
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Focus on People
- We have a genuine interest in people and care for their welfare
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A Passion for Excellence
- We are unrelenting in our commitment to quality and ethical practices
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Embodying Dependability
- The promises we make form the bedrock of our relationship with our stakeholders
- Manifesto
- Vision
- Mission
Our clients are daring individuals and organizations looking to step up their performance capabilities across various arenas to produce extraordinary results. We believe in our clients and their potential for unlimited growth, so we walk with them every step of the way as they strive towards excellence.
To be the preferred partner for organizations looking to achieve sustainable results in performance.
We enable individuals and organizations to realize their potential.
Our History
2003
Foundation
The Company started its operations in March 2003. It was then called Pinnacle Training and Consulting Ltd with offices located on Peponi Road, Westlands. The name Pinnacle represented our promise to drive individuals and organizations to the pinnacle of their performance. During that same year we acquired the Crestcom Franchise and offered our flagship leadership program, “The Bullet Proof Manager” from the franchise.
2004-2006
Crossing Borders
We acquired a Crestcom license for 4 East African countries and opened our first offices outside Kenya in Kigali, Rwanda and Bujumbura, Burundi.
2007
Rebrand
We rebranded the Company to Raiser Resource Group.The name “Raiser” represents our quest to raise performance for organizations and individuals while recognizing that there is never a pinnacle to this quest and that there was always room for improvement. At the same time as the re-branding, we moved our Kenya corporate offices to Jumuia Place on Lenana Road
2008
Insights & Learning Partnership
We started our partnership with Insights Learning. This partnership helped us deliver a culture rooted in emotional intelligence and personal and team awareness, helping employees adapt and connect with each other. This became a key foundational training that we offered as a prerequisite to our other solutions. We also opened a Raiser office in Uganda.
2012
Franklin Covey Partnership
We officiated our partnership with Franklin Covey. Franklin Covey is a New York Stock Exchange quoted company whose partnership helps us to deliver performance development in seven areas: Leadership, Trust, Productivity, Execution, Sales Performance, Customer Loyalty and in the Education sector.
2019
New Office
In 2019, we moved to our new corporate offices on The Arch Place on Nyangumi Road Nairobi in line with our 12-year masterplan. From 2020-2021, our organization has weathered the Covid Pandemic and is on its way to full recovery. We have impacted well over 15,000 individuals through our mission of growing potential in people and organizations. We have worked with over 800 organizations in 15 African Countries and continue to grow our footprint.
Our Team
Joyce Thairo
CEO
Joyce is Co-founder and Director of Raiser Resource Group and is engaged on a full time basis with the organization in the capacity of Chief Executive Officer. Joyce has vast working experience spanning a period of 21 years in human capital development, as well as corporate and retail banking. She has also held various leadership positions in reputable local and international organizations. Joyce has an MBA in Finance and is an Advanced Certified Personal & Executive Coach from College of Executive Coaching, USA.
Ian Ng'ethe
Founder & Executive Director
As the Executive Director and Founder of Raiser Resource Group, Ian ensures that Raiser’s vision of enabling greatness by raising people’s capabilities and organizational performance is realized. He is also a member and former chair of the Chartered Institute of Marketing in Kenya with an MBA in Marketing and several years of senior management experience under his belt in leading multinational organizations across East Africa and at Raiser.
